FAQ

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COVID-Secure Experience:
At Openaire we take the safety of all of our guests and staff incredibly seriously. We have worked with our partners to ensure the entire experience is safe for you and all the family. Below are just some of the measures we have implemented to keep you safe during your time with us.

  • Contactless payments: We will be unable to accept cash payment at the event so please bear this in mind.
  • Sanitisation: Hand sanitiser will be available at the entrance to the event as well as by the toilets. In addition to this, your audio headsets and boats will be thoroughly cleaned and sanitised between each screening.
  • Staff will be wearing the appropriate PPE throughout.

Other measures we are taking:

  • Further increasing the frequency of hand washing and surface cleaning
  • Encouraging the use of hand sanitiser upon boarding and disembarking of the boat
  • Asking customers to remain at least two metres away from other boats including moored narrowboats as residents may be vulnerable, isolating or shielding
  • Keeping the activity time involved as short as possible
  • Using barriers and ground markings to separate people from each other
  • Using back-to-back or side-to-side working (rather than face-to-face) whenever possible
  • Reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others)
  • Regular and thorough cleaning schedules
  • Enhanced hygiene procedures for our staff and customers including access to hand sanitizer at all points possible

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Other important points to note:

  • Openaire Float-in is strictly cash free and will only accept contactless payment.
  • Audio and visual recording, distribution of any films showing is strictly prohibited.
  • The evenings can get a little chilly so please ensure you dress appropriately. Umbrellas are available in the hold of each boat should the heavens open.
  • Guests are not allowed to bring food and drinks with them on the boats however, food and drinks will be available when you arrive. Head to Food & Drink to find out more.
  • Sound will be provided using wireless headsets. We will require a deposit in the form of a bank card or Driving license and this will be released as soon as the headsets are returned at the end of the film. Headsets will fit all sizes of heads.

Our Location

Openaire Cinema, 5 Merchant Square, Paddington, London W2 1AY